Frequently Asked Questions

Building a dedicated team is super easy with Dijital Team. It all starts with our Job Description Development. We know that every organisation is unique, and we take the time to get to know and understand not only the skills your team member needs but also the culture of your business, so that we can design and build the perfect team. We do all the hard work for you and create the Job Description for you rather than you are staring at a blank Word document wondering what to write.

We have a proven 7 step process to identify the crème de la crème, which means that 80% of the time you will hire the first candidate that you interview. We do all the hard work of validating skills, communication and aptitude and take the approach “would we hire the person for our business in this role.” Learn more about How it Works.

Almost all our customers start with one team member. This satisfies the needs for some customers, but we find that once you have experienced the depth of skills and the proactive and empathetic culture Sri Lanka is famous for globally, that one is never enough.

A local leader is not necessary to get the best outcomes for your team. We want every engagement to be successful, whether that is one team member or 100 team members. We provide a local People & Culture Business Partner that is assigned to your organisation. They work together with a Customer Success Specialist based in Australia. This dream team helps make sure your team member gets all the support they need and delivers awesome outcomes for your business.

For most roles, you can expect approximately 5 weeks from the time you let us know your requirements to when an awesome team member is delivering outcomes for you. We will generally have great candidates for you to interview within a week and then typically there is a 4 week notice period until they start with you.

We build teams based on your specific operational requirements. If that is someone aligned to your work hours, then no problem. If that is someone to work after hours, then no problem. Let us know what you need for your business, and we can tailor a solution. Find out more about the benefits of aligning the work hours to exactly what you need.

The Dijital Team employee value proposition (EVP) includes numerous benefits that are designed to ensure every team member is supported and can deliver the best work possible for our customers. These benefits range from health insurance for the team members and their families, wellness benefits including access to an employee assistance program (EAP) and subsidised gym membership, through to internet reimbursement and a Spotify subscription and even includes a birthday cake on the team members Birthday. Our benefits are designed around promoting a healthy work-life balance and are all included in our fixed monthly fee.